- Break your work into tasks that can be done in short periods of time
- Everyone should be aware of the progress of the work
- Make one appointment per day for a maximum of 15 minutes
- There should be nothing secret
- Everyone should develop every day - to become better
- Complacency is the enemy of success
- Make a list of tasks - the tasks with the highest value should be at the top
- A leader must know what needs to be done and why. How the team will achieve this and who will do it is the team's business
- Respect - everyone in the team works together to achieve results